Participating Frequently

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i want to unsubscribe

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i want to unsubscribe from adobe cloud and account but can't find the usubscribe page. For some reason it is not available you get linked to all kind of options but not one that says unsubscribe account.

Creative Cloud

Beverley GrayCorrect answer

Inspiring

I have tried through: Contact customer care - what type of issue ar you experiencing - choose a plan or product and issue above.

And thts it.

All I want is to be able to deleted my account e-mail and adress from Adobe serrver and contacts.

Hi there

Please go to Adobe Privacy Center

Click on Contact Us and fill out the privacy form to request that your Adobe ID is deleted.

Kind regards

Bev

L

loyal_mentor014b

Participant

I want to unsubscribe. Kindly send a link to do so.i am not using service and being charged $10... I need to be out

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kglad

Community Expert

@loyal_mentor014b

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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K

Kevin280854789u5y

Participant

iwant to unsubscribe

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A

AxelMatt

Community Expert

Please take a look here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

and here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

If this doesn't help you have to contact the Adobe support, because this is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Peru Bob

Community Expert

@AxelMatt

You beat me by 3 seconds.

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K

Khadeja23010407sksa

Participant

I don't know. But I never used thses services. I want to unsubscribe them all.

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K

Khadeja23010407sksa

Participant

Thank you for cancelling. I have paid before but never used it. Right now I have no money.for that reson i want to unsubscribe it.

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Y

yousef5C3C

Participant

I want unsubscribe to the account

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kglad

Community Expert

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

if that fails to help, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

https://helpx.adobe.com/creative-cloud/help/manage-cc-individual-membership.html

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E

eliac71264650Author

Participating Frequently

Kglad, thanks for your suggestions. The problem now is how to unsubscribe from Adobe.I want to clear my account from my PC as I am selling it and I no longer use Adobe products.

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hans-g.

Legend

... as an addition: In this case Adobe has prepared this practice: Transfer an Adobe product license

I quote: For information about transferring a volume license, contact us through Adobe Volume Licensing Help. For information about using software on multiple computers, see End-user license agreements FAQ, or see the Adobe product license agreement for your product. Aso. ...

Hans-Günter

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