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DavidAtir
DavidAtir
Participant
May 19, 2015
Answered

I want to upgrade my lightroom 5 (stand alone) to lightroom 6.

  • May 19, 2015
  • 1 reply
  • 356 views

I would like to upgrade my lightroom 5 to lightroom 6.

I tried some options but the all fell away do to ID , language, country problems.

I tried to contact the original store that I purchased the lightroom 5, but they could not help me.

I have an Adobe ID but my account does not show the purchase of the lightroom 5 . I used to show, but it disappeared.

I have the original purchasing receipt of the lightroom 5, including the serial number.

Question:

What is the easiest way to purchase an upgrade to lightroom 5 (lightroom 6)?

    This topic has been closed for replies.
    Correct answer Pattie-F

    I used your link, which brought me back to my local store (see attached print screen).

    I am located in Israel, and I can purchase the Lightroom from any store around the world, provided that I will get the correct help.

    This print screen (In Hebrew ) gives only one option: buy the full version, not the upgrade version.

    I also contacted this store,as I stated before, and they said that the sell only the full version and I should contact Adobe USA, which I did.

    Don't you feel that we are going in circles?

    There must be someone that can help,isn't?


    David,

    Thank you for the clarification. Your billing address and credit card need to be in the country of the version you purchase. You can use this link to contact support for further assistance :Contact Customer Care


    Pattie

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 19, 2015

    go here and click buy, Products

    then click upgrade and select your upgrade from lr 5.

    DavidAtir
    DavidAtirAuthor
    Participant
    May 19, 2015

    Your link is broken ! (see attachement)

    anyway, it leeds to my local Adobe distributer which I already conacted and it could not help me.

    Thanks for quick response.

    Pattie-F
    Pattie-F
    Legend
    May 19, 2015

    David,

    Are you located in North America? I just verified the link (Adobe Store - North America) and as of now, it is working correctly.

    If you are elsewhere, please use this link

    Find a Store in other countries:   http://www.adobe.com/store_selector/storeselector.html

    Pattie

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