ID perdu

Forum|Forum|4 years ago
January 31, 2022
2 replies
2354 views

J'ai oublié ( ou fermé ?) l'email utilisé pour mon compte Adobe ; comment retrouver les coordonnées ?

(j'ai les n° d'enregistrement de phtoshop elements 12)

Activation

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floramc

Community Expert

Je ne comprends pas la quéstion: si vous ne vous souvenez plus de l'email, la méthode la plus simple (et la plus "manuelle") est d'essayer tous vos emails un par un et de mettre que vous avez oublié votre mot de passe. Lorsque vous arrivez au bon e-mail, le message vous sera envoyé par Adobe, en vous permettant de changer votre mot de passe. En faisant cela, vous remettez tout en place.

kglad

Community Expert

so, you don't have a serial number?

floramc

Community Expert

are you asking me or the creator of this topic?

kglad

Community Expert

if you have a valid serial number, why can't you install?

floramc

Community Expert

I suppose that for these licenses they ask for the email and password to log in, and then you insert the serial number, this or the other way around.

i still think it is enogh to try all mails and ask to retrieve the password. At some point you nail the right one, create a new password and that's all.

If as he suppose he has closed the email address, I am not sure it can be solved here.

kglad

Community Expert

email is not required to install products that require a serial number. email is required to register a product, but registration is not required (nor possible) when a product is not current (like the ops).

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