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shinen77698557
shinen77698557
Participant
June 23, 2015
Answered

If you don’t have access to the previous computer on which you installed the application, please Contact us.

  • June 23, 2015
  • 1 reply
  • 124 views

I have did pressed the Contact US button and I realized I can't chat to any of these workers for Adobe.

I want to ask them question because I can't deactivate or log-in to my previous computer since it was damaged.

I want to re-activate in my new computer.

Can someone please help me with this? and also why can't I chat with anyone even though there is an icon?

    This topic has been closed for replies.
    Correct answer Ned Murphy

    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.


    Serial number and activation chat support (non-CC)
    https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

    1 reply

    Ned Murphy
    Ned MurphyCorrect answer
    Legend
    June 23, 2015

    For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Make sure you are logged in to the Adobe site, have cookies enabled, clear your cookie cache.  If it fails to connect try using a different browser.


    Serial number and activation chat support (non-CC)
    https://helpx.adobe.com/contact.html?step=PHSP-PHXS_downloading-installing-setting-up_licensing-activation_stillNeedHelp

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