Participant

Answered

Ik heb een wachtwoord aangemaakt en weter zeker welk wachtwoord het is. Nu wil ik Photoshop installeren en en de installer reageert niet op dat wachtwoord. Hoe kan dat?

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Ik heb een wachtwoord aangemaakt voor Adobe en ik weter zeker welk wachtwoord het is. Nu wil ik Photoshop installeren en en de Photoshop-installer reageert niet op dat wachtwoord. Hoe kan dat?

U

uddelCorrect answer

Participant

Manan, I was wrong - they asked for another password than I expected - I expected to be asked for the password for the application I was installing, but they asked for the one I use to enter my computer.

AkanshaAshra

Community Manager

Hi uddel

Thank you for posting on the community.

We understand that password-related issues can be challenging. Our community experts have shared some helpful resources below that explain how to reset your password and regain access to your account.

Please review the suggested links and follow the steps provided. If you continue to experience any difficulties after trying them, please let us know. We'll be happy to assist further.

Thanks,
^Akansha

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U

uddelAuthor

Participant

this is what i get

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M

Manan Joshi

Community Expert

You did not attach the screenshot

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-Manan

kglad

Community Expert

use https://helpx.adobe.com/account/individual/sign-in-and-security/security-and-recovery/reset-adobe-password.html

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M

Manan Joshi

Community Expert

Can you share the screenshot of what you get? Try using your computers password. If you are logged into Creative Cloud Desktop app then you can even change your password https://helpx.adobe.com/account/individual/sign-in-and-security/security-and-recovery/reset-adobe-password.html. However, before doing that be sure which password is it asking for

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-Manan

U

uddelAuthorCorrect answer

Participant

Manan, I was wrong - they asked for another password than I expected - I expected to be asked for the password for the application I was installing, but they asked for the one I use to enter my computer.

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kglad

Community Expert

thanks for the update.

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