illustrator bug and payement is ok

Forum|Forum|4 years ago
November 23, 2021
2 replies
106 views

it is not expired and paid, so why i cannot connect

message i get is:

Nous ne pouvons pas vérifier votre statut d’abonnement.

Votre abonnement Illustrator a expiré.

Nous ne pouvons pas accéder aux serveurs Adobe. Il se peut que vous ne soyez pas connecté à Internet. Vérifiez votre connexion Internet, puis réessayez ci-dessous. Si vous rencontrez encore des problèmes, consultez notre guide de dépannage relatif à la connexion.

Activation

This topic has been closed for replies.

Nancy OShea

Community Expert

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Nancy O'Shea— Product User & Community Expert

Jeffrey_A_Wright

Community Manager

Eric, please see https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html for several solutions to allow the computer to contact our servers and verify the status of your membership. Would you please update this public discussion forum if you have any questions regarding the listed solutions?

it is not expired and paid, so why i cannot connect

Nous ne pouvons pas vérifier votre statut d’abonnement.

Votre abonnement Illustrator a expiré.

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