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Illustrator CC 17.0 will not start.

Forum|Forum|4 years ago
August 30, 2021
3 replies
295 views

I tried launching my Illustrator and it asks to sign in. When I click on Sign In it tells me I'm not connected to the internet, which I am, so I click on contact customer support. It takes me to a web page that says "The Adobe software you're attempting to install is not genuine." which it is. I called customer care and they tell me to come here to the support community to get the issue resolved. Any ideas?

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Correct answer Govardhan.V

You may refer below link if the error is similar :

https://helpx.adobe.com/x-productkb/global/digital-certificate-revoked-aam.html

Govardhan.VCorrect answer

Participating Frequently

You may refer below link if the error is similar :

https://helpx.adobe.com/x-productkb/global/digital-certificate-revoked-aam.html

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Community Expert

>tells me I'm not connected to the internet

IF Windows 7 read this

TLS 1.2 is required https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html
https://docs.microsoft.com/en-us/mem/configmgr/core/plan-design/security/enable-tls-1-2

Community Expert

Community Expert

Here's more information on the Adobe Genuine Service:

Adobe Genuine Service

There are some links at the bottom, including a FAQ, that should help.