Illustrator CC installation error

Forum|Forum|12 years ago
January 6, 2014
1 reply
414 views

I've been trying to install the trial version of Illustrator CC for a few days now. It will reach 43% loaded then say installtion failed - erros encountered during installation.(34). It shows a link to click on more information but that doesn't do anything.

In fact, none of the Apps in Creative Cloud will load fully.

I am using Windows 7 Home Premium, service pack 1. Intel(R) Pentium(R) CPU G620. 4.00GB RAM, with a 64-bit operating system.

Can anyone advise?

Thanks.

This topic has been closed for replies.

Jeffrey_A_Wright

Legend

SuJones do you know what error message you are receiving during the installation process? The error is contained within your installation log file. For information on how to locate and interpret the installation log files please see Troubleshoot install issues with log files | CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html. Please feel free to post any specific errors you discover to this discussion thread.

S

SuJonesAuthor

Participant

I've checked the log and this is what I got. Have no idea what it means.

- 1 fatal error(s), 0 error(s)

Win OS version: 6.1.1.0 64 bit Type: 1

FATAL: Payload 'Microsoft Visual C++ 2008 Redistributable Package (x86) 7.0.0.108 {9C4AA28F-AC6B-11E0-8997-00215AEA26C9}' information not found in Media_db.

Please search the above error string(s) to find when the error occurred.

These errors resulted in installer Exit Code mentioned below.

-------------------------------------------------------------------------------------

| Exit Code: 34 - Payload information not found in Media_db.