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annalou2
annalou2
Participant
January 1, 2015
Question

illustrator crashing

  • January 1, 2015
  • 1 reply
  • 96 views

Help!

I am unable to open Illustrator CC. Am on a free trial. As soon as I click off the invitation to upgrade that pops up as soon as the program opens, it crashes. I'm on a brand new MacBook Pro.

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 1, 2015

    check your installation logs to see if there was an install error, Troubleshoot install using logs | Elements

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