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Participating Frequently
January 10, 2013
Question

Illustrator CS6 cloud crashing now at startup

  • January 10, 2013
  • 3 replies
  • 619 views

Hi, Illustrator CS6 cloud crashing now at startup,

Mac 10.6, 8GB

please do you know how to fix this issue?

tks

Jean-Luc

    This topic has been closed for replies.

    3 replies

    GRIBOTAuthor
    Participating Frequently
    January 10, 2013

    Hi Manish, Hi Mylenium,

    I deleted the app and installing it again, let see, yes the problem was only with Illustrator.

    Please let this discussion opened, I will feed back tomorrow with the result.

    I have a different question:

    In Adobe Application Manager, Acrobat XI pro is notified installed, but it's not true, only a previous version.
    Please how can I manage that?

    Tke, Jean-Luc

    GRIBOTAuthor
    Participating Frequently
    January 11, 2013

    Hello everyone,

    with the new install Illustrator is working fine again!

    Please tell me about the second part of my last message,

    Regards,

    Jean-Luc

    Jeffrey_A_Wright
    Legend
    January 13, 2013

    What version of Acrobat do you currently have installed?  Have you tried uninstalling it using the uninstaller in Applications/Utilities/Adobe Installers?

    Mylenium
    Legend
    January 10, 2013

    Trash the AI prefs by deleting the respective file in your user preferences folder.

    Mylenium

    Inspiring
    January 10, 2013

    Is the issue specific to Illustrator or other application causing the same issue ?

    Can you post the crash log on pastebin.com and share the link here.