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GRIBOT
Participating Frequently
January 10, 2013
Question

Illustrator CS6 cloud crashing now at startup

  • January 10, 2013
  • 3 replies
  • 619 views

Hi, Illustrator CS6 cloud crashing now at startup,

Mac 10.6, 8GB

please do you know how to fix this issue?

tks

Jean-Luc

    This topic has been closed for replies.

    3 replies

    G
    GRIBOTAuthor
    Participating Frequently
    January 10, 2013

    Hi Manish, Hi Mylenium,

    I deleted the app and installing it again, let see, yes the problem was only with Illustrator.

    Please let this discussion opened, I will feed back tomorrow with the result.

    I have a different question:

    In Adobe Application Manager, Acrobat XI pro is notified installed, but it's not true, only a previous version.
    Please how can I manage that?

    Tke, Jean-Luc

    G
    GRIBOTAuthor
    Participating Frequently
    January 11, 2013

    Hello everyone,

    with the new install Illustrator is working fine again!

    Please tell me about the second part of my last message,

    Regards,

    Jean-Luc

    Jeffrey_A_Wright
    Jeffrey_A_Wright
    Legend
    January 13, 2013

    What version of Acrobat do you currently have installed?  Have you tried uninstalling it using the uninstaller in Applications/Utilities/Adobe Installers?

    Mylenium
    Mylenium
    Legend
    January 10, 2013

    Trash the AI prefs by deleting the respective file in your user preferences folder.

    Mylenium

    M
    Manish-Sharma
    Inspiring
    January 10, 2013

    Is the issue specific to Illustrator or other application causing the same issue ?

    Can you post the crash log on pastebin.com and share the link here.

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