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Bill Bowen
Participant
August 10, 2012
Question

Illustrator CS6 crashing on initial startup

  • August 10, 2012
  • 2 replies
  • 3404 views

After installing Illustrator from the Creative Cloud on a MacBook Pro, the application crashes every time I try to start it up.  I have never even gotten the splash screen.  I have tried uninstalling, running Adobe Creative Suite Cleaner Tool, and reinstalling from the Creative Cloud several times with the same results.

I have the same problem with Muse, although I do get the splash screen for about 5 seconds before it crashes.

All of the other applications that I have downloaded seem to be working fine (Photoshop Extended, Premiere Pro, InDesign, Dreamweaver).

This topic has been closed for replies.

2 replies

Mylenium
Mylenium
Legend
August 11, 2012

Verify the user permissions on the app package itself. Right-click the installed Bridge.app --> Info --> User section. Then make sure everything matches the other apps.

Mylenium

J
James Bechdel
Participant
November 26, 2012

My CS6 Illustrator is crashing on start up. I have a Mac with 12GB ram. All other CS6 app's launch but not Illustrator.

jbechdel@comcast.net

A
Anonymous
May 15, 2013

Any other suggestions? I am having the same issue after just downloading the trial for Illustrator. It launches and then immediately quits.

markerline
markerline
Inspiring
August 10, 2012

I was once having the same problem with Bridge CS6 on Windows.  Do you know if you're having any problems with Bridge?  AI handles Bridge and Mini Bridge as does Photoshop so that's why I'm asking.  I really don't know much troubleshooting steps as far as Mac is concerned.  Also can you troubleshoot by installing AI Trial Version on Mac that is not downloaded via Creative Cloud?  There could be an issue with the Cloud.

What specific OS X are you running and what type of system configuration do you have?

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