Illustrator CS6 Opens and Closes Immediately

Forum|Forum|9 years ago
June 29, 2016
1 reply
1845 views

I just bought a new laptop (Alienware 15 - Windows 10 Home 64bit English) and have purchased Illustrator CS6. I downloaded all the installer files needed to install. I input the serial number and it accepts it and asks me to sign in. I open the program and it loads just fine and opens the program. However, Illustrator only stays open for 2-3 seconds before closing. No error message or reason why it closes. I have uninstalled and reinstalled several times. I restart between each uninstall and reinstall just to be sure. I've read plenty of forums with people having no issues running CS6 programs on Windows 10. So I am at a loss as what to do to get the program to run and stay open.

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John Waller

Community Expert

Step 1: Try resetting or deleting the preferences file

How to set preferences in Illustrator

Videl50millionAuthor

Participant

The first option is opening a dialog box inside Illustrator, but because Illustrator won't stay open I can't open one. If I do click the bar before the program shuts down it only freezes the program and I have to force quit. I tried the second option by holding Alt+Control+Shift when opening it and it opens a box that is foreign to me. No where though does it have a reset to default. The last step only shows what to search or where to find the preference file up to Windows 7. I searched and I can't find the file within Windows 10. I am still new to the new Windows 10 though.

John T Smith

Community Expert

An idea that MAY work to install and/or run old programs in Windows 10... works for some, not for others

-http://www.tenforums.com/tutorials/15523-compatibility-mode-settings-apps-change-windows-10-a.html

-or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

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