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terem43018167
terem43018167
Participant
November 1, 2016
Answered

Illustrator download failure

  • November 1, 2016
  • 1 reply
  • 244 views

Hello,

After using the free trial of Illustrator, I purchased it but I can´t download it, I've tried directly from the CC and from the website (both have "Download/ install" and not "download free trial/ try") and I keep getting the same failure, the app downloads (gets to 100%) but immediately disappears from the downloaded apps and I get the "no downloaded apps" again.

Can anyone help?

Thank you!

This topic has been closed for replies.
Correct answer Ned Murphy

After running the trial you do not need to download the software again.  You already had it on your machine and only needed to sign in thru the Creative Cloud desktop manager to activate it.  Try uninstalling and reinstalling the desktop manager again.

1 reply

Ned Murphy
Ned MurphyCorrect answer
Legend
November 1, 2016

After running the trial you do not need to download the software again.  You already had it on your machine and only needed to sign in thru the Creative Cloud desktop manager to activate it.  Try uninstalling and reinstalling the desktop manager again.

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