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BioZeroTwo
Participant
February 8, 2020
Question

Illustrator download stops and won't complete

  • February 8, 2020
  • 1 reply
  • 539 views

I have been trying to download illustrator but every time I try it will download steady till 6% then slowly go up to 37% then Stops and Task manager stops showing Internet usage. I have turned my computer off and on I've turned off firewall and anti-virus, I have used the cleaner tool multiple times and re-downloaded Creative Cloud but there is no change.

OS: Windows 10

Connection: Wired

Network: Home

 

This topic has been closed for replies.

1 reply

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
February 9, 2020

Hi there,

 

Thanks for reaching out. I'd recommend following steps on the help aricle https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html

 Also, moving this thread to Get Started community for expert help.

 

Regards,

Ashutosh

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