Illustrator download stuck at 78.2%

Question

I tried two fast connections and still waiting after 8 hours. It has been stuck at 78.2% for the past 3 hours. This is unacceptable!

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Srishti_Bali · Answer

Hi Adrian,

So sorry to hear about this issue. Please try the steps shared in this help article: https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html and let us know if that helps.

Also, I am moving this discussion to Get Started community for expert help.

Regards,

Srishti

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