Skip to main content
stunning_Swirl5C49
Participant
June 1, 2018
Answered

Illustrator downloaded but can't use

  • June 1, 2018
  • 1 reply
  • 400 views

I thought it seems Illustrator was downloaded normally. But when I opened the Illustrator, I saw below images with some errors.

I cannot find the tools and panels.

I have an urgent issue and I have to use Illustrator right away. So I hope this problem is solved soon. Please check this problem ASAP.

Thank you.

This topic has been closed for replies.
Correct answer kglad

uninstall ai cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

use the desktop app to install ai cc

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
June 1, 2018

uninstall ai cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

use the desktop app to install ai cc