illustrator foaling to download

Forum|Forum|1 year ago
November 26, 2024
1 reply
330 views

I am re-installing illustrator because i could'nt open the app. It just downloading 1% and then stops and i need to try again. No error message or anything.

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Kanikas

Legend

Hi Samuel,

As I understand the Illustrator install is stuck at 1%. Are you on Mac or Windows? What version of OS are you using? Could you please try steps shared in this link for help: https://helpx.adobe.com/in/download-install/kb/creative-cloud-install-stuck-advanced.html;

Do let us know the outcome.

Thanks

S

samuel_0083Author

Participant

im on mac with os 14.1.2, your link takes me to a 404 page. I've resetted my mac and it still dont work

Kanikas

Legend

Could you please try link in a different browser? Also, please refer to the Creative cloud compatibility with OS, here: https://adobe.ly/4fLN63m.

^KS

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