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B
billylester69
Participant
July 25, 2013
Question

Illustrator & InDesign won't load

  • July 25, 2013
  • 1 reply
  • 1690 views

Hello

I Have recently purchased Adobe Creative Suite 6 (student version)

Have recieved activation serial number from Adobe,

have downloaded the programs to my apple mac via adobe CD using apple UBS Superdrive.

I can see all the programs on my computer but only Adobe PhotoShop will open,

Adobe Iiiustrator & Adobe InDesign will not open

every time it does'nt open it automaticaly sends  a crash report - Problem details and system configurations which i could send if anyone can understand it

Thanks Billy

This topic has been closed for replies.

1 reply

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
July 25, 2013

Billy I would recommend reviewing your installation logs to verify there are no installation failures.  You can find details on how to locate and interpret the installation log files at Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html.  If you have questions about any specific error messages feel free to post them to this discussion.

If there are no installation errors then I would recommend that you post in each of those applications respective forums.

Adobe Illustrator - http://forums.adobe.com/community/illustrator

Adobe InDesign - http://forums.adobe.com/community/indesign

B
billylester69Author
Participant
July 26, 2013

Hello Jeff,

I've managed to solve the problem with Illustrator by uploading the latest

download patch 8.0.1 recomended by Peter Spier

this process didn't work with InDesign

The 26 error's are from Adobe InDesign CS6 log

May i ask, does any thing stand out to you?

Best Billy

- 0 fatal error(s), 26 error(s), 1 warning(s)

ERROR: DW023: The extension payload: {033E8736-182D-11E2-A736-F74BF3E3493D}

Adobe InDesign CS6 Application Language

Files_8.0.1.407_AdobeInDesign8AppLang-tr_TR 8.0.1.407 requires a parent

with following specification:

Family: InDesign

ProductName: Adobe InDesign CS6 Application Language

Files_AdobeInDesign8AppLang-tr_TR

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not

present in this session.

This payload will be ignored in this session.

ERROR: DW023: The extension payload: {0E81E0D0-182C-11E2-9158-AD26F3E3493D}

Adobe InDesign CS6 Application Language

Files_8.0.1.407_AdobeInDesign8AppLang-ja_JP 8.0.1.407 requires a parent

with following specification:

Family: InDesign

ProductName: Adobe InDesign CS6 Application Language

Files_AdobeInDesign8AppLang-ja_JP

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not

present in this session.

This payload will be ignored in this session.

ERROR: DW023: The extension payload: {186C1896-182B-11E2-AE06-7001F3E3493D}

Adobe InDesign CS6 Application Language

Files_8.0.1.407_AdobeInDesign8AppLang-en_US 8.0.1.407 requires a parent

with following specification:

Family: InDesign

ProductName: Adobe InDesign CS6 Application Language

Files_AdobeInDesign8AppLang-en_US

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not

present in this session.

This payload will be ignored in this session.

ERROR: DW023: The extension payload: {22266736-182D-11E2-B002-9C50F3E3493D}

Adobe InDesign CS6 Application Language

Files_8.0.1.407_AdobeInDesign8AppLang-uk_UA 8.0.1.407 requires a parent

with following specification:

Family: InDesign

ProductName: Adobe InDesign CS6 Application Language

Files_AdobeInDesign8AppLang-uk_UA

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not

present in this session.

This payload will be ignored in this session.

ERROR: DW023: The extension payload: {2DC920D4-182C-11E2-A00C-622BF3E3493D}

Adobe InDesign CS6 Application Language

Files_8.0.1.407_AdobeInDesign8AppLang-ko_KR 8.0.1.407 requires a parent

with following specification:

Family: InDesign

ProductName: Adobe InDesign CS6 Application Language

Files_AdobeInDesign8AppLang-ko_KR

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not

present in this session.

This payload will be ignored in this session.

ERROR: DW023: The extension payload: {36F554EE-182B-11E2-A52F-1E06F3E3493D}

Adobe InDesign CS6 Application Language

Files_8.0.1.407_AdobeInDesign8AppLang-es_ES 8.0.1.407 requires a parent

with following specification:

Family: InDesign

ProductName: Adobe InDesign CS6 Application Language

Files_AdobeInDesign8AppLang-es_ES

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not

present in this session.

This payload will be ignored in this session.

ERROR: DW023: The extension payload: {42394408-182D-11E2-A30E-3D55F3E3493D}

Adobe InDesign CS6 Application Language

Files_8.0.1.407_AdobeInDesign8AppLang-zh_CN 8.0.1.407 requires a parent

with following specification:

Family: InDesign

ProductName: Adobe InDesign CS6 Application Language

Files_AdobeInDesign8AppLang-zh_CN

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not

present in this session.

This payload will be ignored in this session.

ERROR: DW023: The extension payload: {48A358AE-182A-11E2-B99C-CABCF2E3493D}

Adobe InDesign CS6 Application Language

Files_8.0.1.407_AdobeInDesign8AppLang-cs_CZ 8.0.1.407 requires a parent

with following specification:

Family: InDesign

ProductName: Adobe InDesign CS6 Application Language

Files_AdobeInDesign8AppLang-cs_CZ

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not

present in this session.

This payload will be ignored in this session.

ERROR: DW023: The extension payload: {4CC7D9B2-182C-11E2-9DBE-1530F3E3493D}

Adobe InDesign CS6 Application Language

Files_8.0.1.407_AdobeInDesign8AppLang-nb_NO 8.0.1.407 requires a parent

with following specification:

Family: InDesign

ProductName: Adobe InDesign CS6 Application Language

Files_AdobeInDesign8AppLang-nb_NO

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not

present in this session.

This payload will be ignored in this session.

ERROR: DW023: The extension payload: {55735542-182B-11E2-8AB3-C30AF3E3493D}

Adobe InDesign CS6 Application Language

Files_8.0.1.407_AdobeInDesign8AppLang-es_MX 8.0.1.407 requires a parent

with following specification:

Family: InDesign

ProductName: Adobe InDesign CS6 Application Language

Files_AdobeInDesign8AppLang-es_MX

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not

present in this session.

This payload will be ignored in this session.

ERROR: DW023: The extension payload: {61EE9960-182D-11E2-AFB1-ED59F3E3493D}

Adobe InDesign CS6 Application Language

Files_8.0.1.407_AdobeInDesign8AppLang-zh_TW 8.0.1.407 requires a parent

with following specification:

Family: InDesign

ProductName: Adobe InDesign CS6 Application Language

Files_AdobeInDesign8AppLang-zh_TW

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not

present in this session.

This payload will be ignored in this session.

ERROR: DW023: The extension payload: {69B1817C-182C-11E2-8DBB-B534F3E3493D}

Adobe InDesign CS6 Application Language

Files_8.0.1.407_AdobeInDesign8AppLang-nl_NL 8.0.1.407 requires a parent

with following specification:

Family: InDesign

ProductName: Adobe InDesign CS6 Application Language

Files_AdobeInDesign8AppLang-nl_NL

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not

present in this session.

This payload will be ignored in this session.

ERROR: DW023: The extension payload: {6AB7AF8A-182A-11E2-AC8B-90E5F2E3493D}

Adobe InDesign CS6 Application Language

Files_8.0.1.407_AdobeInDesign8AppLang-da_DK 8.0.1.407 requires a parent

with following specification:

Family: InDesign

ProductName: Adobe InDesign CS6 Application Language

Files_AdobeInDesign8AppLang-da_DK

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not

present in this session.

This payload will be ignored in this session.

ERROR: DW023: The extension payload: {74144DC6-182B-11E2-86C5-680FF3E3493D}

Adobe InDesign CS6 Application Language

Files_8.0.1.407_AdobeInDesign8AppLang-fi_FI 8.0.1.407 requires a parent

with following specification:

Family: InDesign

ProductName: Adobe InDesign CS6 Application Language

Files_AdobeInDesign8AppLang-fi_FI

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not

present in this session.

This payload will be ignored in this session.

ERROR: DW023: The extension payload: {8834F8CE-182A-11E2-887C-34EAF2E3493D}

Adobe InDesign CS6 Application Language

Files_8.0.1.407_AdobeInDesign8AppLang-de_DE 8.0.1.407 requires a parent

with following specification:

Family: InDesign

ProductName: Adobe InDesign CS6 Application Language

Files_AdobeInDesign8AppLang-de_DE

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not

present in this session.

This payload will be ignored in this session.

ERROR: DW023: The extension payload: {8863ED8A-182C-11E2-B440-5B39F3E3493D}

Adobe InDesign CS6 Application Language

Files_8.0.1.407_AdobeInDesign8AppLang-pl_PL 8.0.1.407 requires a parent

with following specification:

Family: InDesign

ProductName: Adobe InDesign CS6 Application Language

Files_AdobeInDesign8AppLang-pl_PL

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not

present in this session.

This payload will be ignored in this session.

ERROR: DW023: The extension payload: {8FFB7B2C-182B-11E2-80FD-0814F3E3493D}

Adobe InDesign CS6 Application Language

Files_8.0.1.407_AdobeInDesign8AppLang-fr_CA 8.0.1.407 requires a parent

with following specification:

Family: InDesign

ProductName: Adobe InDesign CS6 Application Language

Files_AdobeInDesign8AppLang-fr_CA

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not

present in this session.

This payload will be ignored in this session.

ERROR: DW023: The extension payload: {A557F1E0-182A-11E2-AA0D-D9EEF2E3493D}

Adobe InDesign CS6 Application Language

Files_8.0.1.407_AdobeInDesign8AppLang-en_AE 8.0.1.407 requires a parent

with following specification:

Family: InDesign

ProductName: Adobe InDesign CS6 Application Language

Files_AdobeInDesign8AppLang-en_AE

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not

present in this session.

This payload will be ignored in this session.

ERROR: DW023: The extension payload: {A720601E-182C-11E2-9ACB-FF3DF3E3493D}

Adobe InDesign CS6 Application Language

Files_8.0.1.407_AdobeInDesign8AppLang-pt_BR 8.0.1.407 requires a parent

with following specification:

Family: InDesign

ProductName: Adobe InDesign CS6 Application Language

Files_AdobeInDesign8AppLang-pt_BR

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not

present in this session.

This payload will be ignored in this session.

ERROR: DW023: The extension payload: {AE41AD36-182B-11E2-A535-AD18F3E3493D}

Adobe InDesign CS6 Application Language

Files_8.0.1.407_AdobeInDesign8AppLang-fr_FR 8.0.1.407 requires a parent

with following specification:

Family: InDesign

ProductName: Adobe InDesign CS6 Application Language

Files_AdobeInDesign8AppLang-fr_FR

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not

present in this session.

This payload will be ignored in this session.

ERROR: DW023: The extension payload: {C32FA5D2-182A-11E2-81E4-89F3F2E3493D}

Adobe InDesign CS6 Application Language

Files_8.0.1.407_AdobeInDesign8AppLang-en_IL 8.0.1.407 requires a parent

with following specification:

Family: InDesign

ProductName: Adobe InDesign CS6 Application Language

Files_AdobeInDesign8AppLang-en_IL

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not

present in this session.

This payload will be ignored in this session.

ERROR: DW023: The extension payload: {C6C711D8-182C-11E2-91CB-AD42F3E3493D}

Adobe InDesign CS6 Application Language

Files_8.0.1.407_AdobeInDesign8AppLang-ru_RU 8.0.1.407 requires a parent

with following specification:

Family: InDesign

ProductName: Adobe InDesign CS6 Application Language

Files_AdobeInDesign8AppLang-ru_RU

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not

present in this session.

This payload will be ignored in this session.

ERROR: DW023: The extension payload: {CCF67EDC-182B-11E2-B1EC-551DF3E3493D}

Adobe InDesign CS6 Application Language

Files_8.0.1.407_AdobeInDesign8AppLang-hu_HU 8.0.1.407 requires a parent

with following specification:

Family: InDesign

ProductName: Adobe InDesign CS6 Application Language

Files_AdobeInDesign8AppLang-hu_HU

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not

present in this session.

This payload will be ignored in this session.

ERROR: DW023: The extension payload: {E0106790-182A-11E2-B038-1FF8F2E3493D}

Adobe InDesign CS6 Application Language

Files_8.0.1.407_AdobeInDesign8AppLang-fr_MA 8.0.1.407 requires a parent

with following specification:

Family: InDesign

ProductName: Adobe InDesign CS6 Application Language

Files_AdobeInDesign8AppLang-fr_MA

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not

present in this session.

This payload will be ignored in this session.

ERROR: DW023: The extension payload: {E54AD3A6-182C-11E2-BE5F-5247F3E3493D}

Adobe InDesign CS6 Application Language

Files_8.0.1.407_AdobeInDesign8AppLang-sv_SE 8.0.1.407 requires a parent

with following specification:

Family: InDesign

ProductName: Adobe InDesign CS6 Application Language

Files_AdobeInDesign8AppLang-sv_SE

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not

present in this session.

This payload will be ignored in this session.

ERROR: DW023: The extension payload: {EAD6A40E-182B-11E2-8E4A-FB21F3E3493D}

Adobe InDesign CS6 Application Language

Files_8.0.1.407_AdobeInDesign8AppLang-it_IT 8.0.1.407 requires a parent

with following specification:

Family: InDesign

ProductName: Adobe InDesign CS6 Application Language

Files_AdobeInDesign8AppLang-it_IT

MinVersion: 0.0.0.0

This parent relationship is not satisfied, because this payload is not

present in this session.

This payload will be ignored in this session.

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
July 26, 2013

Billy is this a portion of the InDesign installation log?  If so it would appear that the installation files maybe damaged.  You can download a fresh copy of the CS6 installation files at http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html.  Once you have downloaded the fresh copy please run the uninstaller in Applications/Utilities/Adobe Installers and then reinstall.

If this is the log file for an InDesign update then please remove your current installation of InDesign and try installing again as the language files may have been removed from your installation.

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