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Participant
November 14, 2019
Question

Illustrator install on Creative Cloud freezes at 38%

  • November 14, 2019
  • 1 reply
  • 133 views

I am trying to install a trial version of Illustrator from the creative cloud, but when I intall it, it freezes at 38%.

What can I do here?

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1 reply

Jeffrey_A_Wright
Legend
November 14, 2019

Archi77, please check the installation logs to determine why the installation is failing.  Info on how to locate and interpret the log files can be found at https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.