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M
msevans3
Participant
November 2, 2019
Question

Illustrator installation stuck at 0% on MAC

  • November 2, 2019
  • 2 replies
  • 586 views

Hi. I have paid for my yearly subscription and the zip file to the installer downloads. However, when I go to actually install it, the percentage of progress has stayed at 0%. It has been like this for an hour or so..This was the case for the overall Creative Cloud as well as Illustrator indivually. Please let me know what to do.. Thanks!

 

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2 replies

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
November 3, 2019

Hi there,

 

Sorry to hear about this issue. I would request if you can try following these steps and let us know if that helps:

 

1. Cancel the current install. Use the cleaner tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to uninstall all Adobe applications. 
2. Remove all the Adobe folders manually from Applications and Utilities.
3. Once done, restart the system.
4. Reinstall the Creative Cloud from https://www.adobe.com/in/creativecloud/desktop-app.html
5. Once the Creative Cloud app is installed, install other applications.

 

PS: If you have CS applications like CS3 or CS6 etc., then please make sure to exclude CS applications while running the cleaner tool. They have been discontinued and are no longer supported on the latest OS. Once uninstalled, we could not install them again.

 

For further help, moving the discussion to Get Started community.

 

Regards,

Srishti

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
November 2, 2019

Can you please try the solutions in this thread: https://community.adobe.com/t5/Get-Started/Re-cant-install-creative-cloud-always-hangs-mac/td-p/8631893

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