Participant

Question

Illustrator installation stuck at 9.8% on macOS Catalina

Forum|Forum|6 years ago
October 30, 2019
3 replies
1445 views

Best regards ,

I have a problem whit installing Illustrator. Everytime It stands at 9.8%.

I almost installed Catalina, on my iMac from 2014.

Please help me

Many thanks

{Renamed by MOD}

This topic has been closed for replies.

Srishti Bali

Community Manager

Hi Anciger,

Sorry to hear about this issue. I would request if you can try following these steps and let us know if that helps:

1. Cancel the current install. Use the cleaner tool (https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) to uninstall all Adobe applications.
2. Remove all the Adobe folders manually from Applications and Utilities.
3. Once done, restart the system.
4. Reinstall the Creative Cloud from https://www.adobe.com/in/creativecloud/desktop-app.html
5. Once the Creative Cloud app is installed, install other applications.

PS: If you have CS applications like CS3 or CS6 etc., then please make sure to exclude CS applications while running the cleaner tool. They have been discontinued and are no longer supported on the latest OS. Once uninstalled, we could not install them again.

For further help, moving the discussion to Get Started community.

Regards,

Srishti

E

erodley

Participant

I am running High Sierra 10.13.6 and my download is getting stuck at 9.8%. Thing is, I was running Illustrator on this Mac for almost two years between 2014-2016 with no problems at all. This week I downloaded Illustrator again and it's getting stuck.

Thanks.

assause

Community Expert

Review the operation of resident applications including security software and the status of the Internet line you are using.
If you want to distinguish the problem, create a new user account and try it there.

assause

Community Expert

There is a possibility that the operation is hindered by security software, so let's review the surrounding environment.

However, Illustrator CC Version 23.x is not compatible with macOS 10.15.
Roll back to macOS 10.14 if you are sure of the behavior.

P

pericaa26946589Author

Participant

Many thanks.

Yes, I have macOS 10.15.

Please, how can i get back to the old version

many thanks

assause

Community Expert

Case 1.
Restore from Time Machine backup.

https://support.apple.com/en-us/HT203981

Case.2
Internet recovery. If recovery end version is 10.13 or earlier, update to macOS 10.14.
https://support.apple.com/en-us/HT201314

Michael Bullo

Community Expert

A couple of questions…
1. Which operating system are you currently using?
2. Are you saying that when you try installing Illustrator the installation starts but then stops at 9.8%?

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