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Participant
May 24, 2019
Answered

Illustrator Installer

  • May 24, 2019
  • 2 replies
  • 495 views


I am struggling to install Illustrator on my new laptop. There is pops up (error Code: P1)


What can be the problem?


   
 
 
 
 
 
 
 
 
 
 
 





This topic has been closed for replies.
Correct answer Jon Fritz

Here is the basic rundown for those errors (some uninstall/reinstall work for the most part)...

How to fix the "Failed to install" error when installing Adobe Creative Cloud desktop app

2 replies

Srishti Bali
Community Manager
Community Manager
May 27, 2019

Discussion moved to Creative Cloud Download & Install

Jon Fritz
Community Expert
Community Expert
May 24, 2019

Mae sure you install the Creative Cloud Desktop App first, then install Illustrator from within the Desktop App.

Participant
May 24, 2019

Thank you for your quick response, but unfortunately, I have got the same error. Any further advice, please?

Jon Fritz
Community Expert
Jon FritzCommunity ExpertCorrect answer
Community Expert
May 24, 2019

Here is the basic rundown for those errors (some uninstall/reinstall work for the most part)...

How to fix the "Failed to install" error when installing Adobe Creative Cloud desktop app