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“Illustrator Installer.app” can’t be opened because Apple cannot check it for malicious software.

Trying to install Illustrator on my Apple and when clicking on installation folder I get this message:

“Illustrator Installer.app” can’t be opened because Apple cannot check it for malicious software.

This software needs to be updated. Contact the developer for more information."

Any ideas how to fix it?

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Correct answer Emilia25381462y0lp

Thank you all for replying. I googled a bit about it and found following solution which worked:

Select "Security & Privacy" from the "System Preferences" window.

Select the "General" tab, and select the lock in the lower left corner to allow changes.

Enter your computer username and password, then select "Unlock."

In the "Allow apps downloaded from:" section, select the radio button to the left of "Anywhere."

Emilia25381462y0lpAuthorCorrect answer

Participant

Thank you all for replying. I googled a bit about it and found following solution which worked:

Select "Security & Privacy" from the "System Preferences" window.

Select the "General" tab, and select the lock in the lower left corner to allow changes.

Enter your computer username and password, then select "Unlock."

In the "Allow apps downloaded from:" section, select the radio button to the left of "Anywhere."

Community Expert

So it's an Apple prompt aksing for your permission to scan the software.

Nancy O'Shea— Product User & Community Expert

Community Expert

Which OS?

Is this an Apple M1 chip computer?

Which version of Illustrator?

Nancy O'Shea— Product User & Community Expert

Community Manager

Hi Emilia,

Sorry for the trouble. Did you test the issue after uninstalling and reinstalling the Creative Cloud desktop application?

Let us know.

Legend

Sounds like an old version being installed on Catalina, Big Sur, or Monterey. Is it? If so, you need to get up to date.

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