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mazlana65191592
mazlana65191592
Participant
July 30, 2015
Answered

Illustrator is downloading now..... takes forever!!

  • July 30, 2015
  • 2 replies
  • 1258 views

After I made the payment, I tried to download the Illustrator.

It gave me this message but it seems forever....

Illustrator is downloading.....

(See attached)

This topic has been closed for replies.
Correct answer Govardhan.V

Once you had double click on Adobe Creative Cloud icon  , let me know whether the Creative Cloud icon appears for a second and disappears ?

Or simply  restart the computer once and double click on Adobe Creative Cloud icon .

Then launch Activity Monitor and check whether Creative Cloud Process is running or not .

2 replies

Govardhan.V
Govardhan.V
Participating Frequently
July 30, 2015

Download and install Adobe Creative Cloud app using which you can install Illustrator CC applications ,

Windows :

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

Mac :

https://ccmdls.adobe.com/AdobeProducts/KCCC/1/osx10/CreativeCloudInstaller.dmg

Reference :

https://helpx.adobe.com/creative-cloud/help/download-install-app.html

mazlana65191592
mazlana65191592Author
Participant
July 30, 2015

I have installed the Creative Cloud desktop many times but every time I click the Creative Cloud in the Apps folder, it did not launch the app... Nothing appears

Govardhan.V
Govardhan.VCorrect answer
Participating Frequently
July 30, 2015

Once you had double click on Adobe Creative Cloud icon  , let me know whether the Creative Cloud icon appears for a second and disappears ?

Or simply  restart the computer once and double click on Adobe Creative Cloud icon .

Then launch Activity Monitor and check whether Creative Cloud Process is running or not .

Anupriya Khare
Anupriya Khare
Participating Frequently
July 30, 2015

Hi,

Could you please tell me which web browser you are using to download.

Regards,

Anupriya Khare

mazlana65191592
mazlana65191592Author
Participant
July 30, 2015

Safari.

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