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Erica5E7E
Participant
April 25, 2021
Question

Illustrator opens in trial while my paid subscription is active

Can someone help me out. I'm having an Adobe account for years and paying € 60,49 for Creative Cloud Apps. Everytime I want to start Illustrator, it tells me that my trial version is expired and I can buy an account for € 60,49. When I'm going to my account page I can see that the amount is debited every month. There's no way to reach out to Adobe's helpdesk except the (stupid) chatbot.

 

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 25, 2021

sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

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