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Participant
April 22, 2020
Question

ILLUSTRATOR STUCK OR INSTALL AT 87%

  • April 22, 2020
  • 1 reply
  • 858 views

i HAVE TRIED ALL THEIR SUGGESTIONS CAN SOMEONE PLEASE HELP ME

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1 reply

Jeffrey_A_Wright
Legend
April 22, 2020

Roberts554655521, sorry you are encountering problems installing Illustrator CC.  From your case history, I see that you also faced problems updating Photoshop CC and you were successful after temporarily disabled the two anti-virus software titles installed on the computer.  Have you tried this step yet, Roberts?  If so, then please check the log files for the error that is preventing Illustrator from updating.  For more information see  https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.