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Participant
May 26, 2019
Question

im desperate, i paid for subscription and not able to use it.

  • May 26, 2019
  • 2 replies
  • 189 views

mmm im desperate, and it took whole week to deal with this problem.

I have one account login with monthly subscription, but when login with PS, it always link to my other account with no subscription (and i delete that account but seems still there).

There is no way to switch, and also not able to connect with online chat service. Also can't find the email address.

please provide email for me

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2 replies

Nancy OShea
Community Expert
Community Expert
May 26, 2019

Use the Adobe Cleaner tool to wipe Photoshop off your system followed by a re-install.

Use the Creative Cloud Cleaner Tool to solve installation problems

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
May 26, 2019

check your account to verify your subscription is what you expect and to verify your adobe id (used in the next step), https://accounts.adobe.com/

if your account shows

a. your subscription is active,

1.  sign out and then back in to your cc desktop application using the same adobe id above to verify your subscription:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

2.  if that fails, https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

3.  if that fails, https://helpx.adobe.com/creative-cloud/kb/cc-reverts-to-trial.html

4.  if that fails, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

if your account shows

b. you have no subscription and you're paying for one

1. using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html