Im not able to install Adobe Creative Cloud

Forum|Forum|7 years ago
September 5, 2018
3 replies
1306 views

Hi there,

I've tried to install you adobe creative cloud but it doesnt seems to open on my computer, what should I do? I really need it to work asap!

Best

Helin

Creative Cloud

This topic has been closed for replies.

Correct answer Bani Verma

Hi Helin,

As suggested by Ned please check and confirm if all the system requirements for Creative Cloud are met.

If you have a compatible machine with all the specs required for Creative Cloud and it is still not working, then please review the settings of any system firewall, anti-virus, system optimizer, internet or browser security software which could be stopping the application to launch.

If there is no such software on your machine then follow the steps given under 'Solution 3' of the following help document to resolve this issue: "Failed to install" error received when installing Adobe Creative Cloud desktop app"

Let us know if this helps.

P

PRAKASH25317169plyp

Participant

not able to install creative cloud software even after 4 attempts . paid the monthly subscription but not allowing me to install on my mac book

John T Smith

Community Expert

When you have a subscription
-sign in to your account with your ID and password
-Cloud Manager to install all programs https://www.adobe.com/ie/creativecloud/desktop-app.html
-https://community.adobe.com/t5/get-started/how-to-activate-your-adobe-software/td-p/9636861?page=1

Bani Verma

Correct answer

Community Manager

Hi Helin,

As suggested by Ned please check and confirm if all the system requirements for Creative Cloud are met.

If you have a compatible machine with all the specs required for Creative Cloud and it is still not working, then please review the settings of any system firewall, anti-virus, system optimizer, internet or browser security software which could be stopping the application to launch.

If there is no such software on your machine then follow the steps given under 'Solution 3' of the following help document to resolve this issue: "Failed to install" error received when installing Adobe Creative Cloud desktop app"

Let us know if this helps.