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HamiltonS
Participant
March 17, 2016
Answered

Im trying to download my Photoshop Lightroom 3 and i have put in my serial number, but it then asks for my original serial number which I don't have or see or know where to find it.

  • March 17, 2016
  • 2 replies
  • 1347 views

Im trying to download my Photoshop Lightroom 3 and i have put in my serial number, but it then asks for my original serial number which I don't have or see or know where to find it.

    This topic has been closed for replies.
    Correct answer dj_paige

    If you have upgraded to Lightroom 3 from either Lightroom 2 or Lightroom 1, you would need the serial number from Lightroom 2 or Lightroom 1, as well as the number for Lightroom 3. If you don't have it, you might be able to recover it from the instructions here: https://helpx.adobe.com/x-productkb/global/find-your-serial-number.html

    If you still have the earlier version of Lightroom running, you can find it in the proper file on your computer: https://helpx.adobe.com/lightroom/kb/preference-file-locations-lighroom-3.html

    In either case, you want to keep a record of all of your serial numbers for all of your software, so that from now on they are easy to find.

    2 replies

    dj_paige
    dj_paigeCorrect answer
    Legend
    March 17, 2016

    If you have upgraded to Lightroom 3 from either Lightroom 2 or Lightroom 1, you would need the serial number from Lightroom 2 or Lightroom 1, as well as the number for Lightroom 3. If you don't have it, you might be able to recover it from the instructions here: https://helpx.adobe.com/x-productkb/global/find-your-serial-number.html

    If you still have the earlier version of Lightroom running, you can find it in the proper file on your computer: https://helpx.adobe.com/lightroom/kb/preference-file-locations-lighroom-3.html

    In either case, you want to keep a record of all of your serial numbers for all of your software, so that from now on they are easy to find.

    99jon
    99jon
    Legend
    March 17, 2016

    If you originally registered your product the serial number will be stored in your Adobe Account.

    Sign in with your Adobe ID (email address & password) and choose the tab “Plans & Products”

    Then view your products. Every registered application should be shown with serial numbers.

    To see a list of your registered products and their serial numbers, go to My Account

    H
    HamiltonSAuthor
    Participant
    March 22, 2016

    i registered it with the serial number I have and asks for an older one and i don’t have any serial number other than the one i gave in the “plans & products”. There is no help number as well.

    dj_paige
    dj_paige
    Legend
    March 22, 2016

    Did you at one time have either Lightroom 1 or Lightroom 2, and then purchased the upgrade to Lightroom 3?

    If so, your Lightroom 3 serial number won't work unless you ALSO properly enter the serial number of your earlier version of Lightroom.

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