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Participant
April 7, 2014
Question

Impossibile aggiornare o download di nuove apps in creative cloud su mac. Vedi snapshot...

  • April 7, 2014
  • 1 reply
  • 255 views

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    1 reply

    Rave
    Participating Frequently
    April 10, 2014

    Hi Pinoroginal,

    Please try the steps below and check :

    • Try to delete AAMupdater folder from

             ~/Library/Application Support/Adobe/ If above doesn't worked then perform below steps

    • Rename the opm.db file under

            ~/Library/Application Support/Adobe/OOBE

    Please check the discussion on the thread : http://forums.adobe.com/thread/1156604

    Participant
    April 10, 2014

    All ok, with this steps from alokfrantz. It's important follow them!

    16. alofkrantz,

        

      6-ott-2013 20.46    in reply to simpletechguru 

    Report

    Hello,

    I was experiencing the same problem, with the Download Error message on CC App tab. I contacted support and the issue is solved (on a Mac Book Pro running OS X 10.8.5). The steps I followed are:

    1. Close Creative Cloud Application (up right corner, click on the cog menu and then "Quit Creative Cloud").
    2. From Finder, click Go > Go to Folder.
    3. Type ~/Library/Application support/Adobe and hit return.
    4. Rename  the folders 'AAMUpdater' and 'OOBE' to 'AAMUpdaterOLD' and 'OOBEOLD'.
    5. From the Finder, click Go > Go to Folder.
    6. Type /Library/Application support/Adobe and hit return.
    7. Rename AAMupdater, AAMupadaterInventory folders to AAMupdaterOLD, AAMupadaterInventoryOLD.
    8. Launch your Creative cloud desktop.
    9. Introduce your CC credentials.
    10. Select install/update applications.

    Hopefully it will work for you. If it does, then you can remove the folders that you renamed as <something>OLD.

    I assume that for Windows users it should be possible to do something similiar. If someone is able to reproduce it please post it here for further reference.

    Thanks!