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walidf10345028
Known Participant
September 28, 2022
Question

impossible de lancer la créative cloud. URGENT!

  • September 28, 2022
  • 2 replies
  • 1297 views

bonjour je commence à déséspérer!

Impossible de lancer la creative cloud j'ai tout essayé mais rien ne change. 

Aucun message d'erreur ne s'affiche et le logiceil crash tout simplement. j'ai essayé de le désinstaller car je ne pouvais lancer aucun logiciel et toujours rien ...

This topic has been closed for replies.

2 replies

Peru Bob
Community Expert
Community Expert
September 28, 2022

Try installing with a new Windows user account.

walidf10345028
Known Participant
September 28, 2022

Salut Peru, aaaah j'ai pas pensé à ça je vais testé 

 

walidf10345028
Known Participant
September 28, 2022

j'ai essayé cela na rien changé mais merci quand même

thatsmauri
Community Expert
Community Expert
September 28, 2022

Hi walidf10345028,

 

sorry to hear that you're facing issues 😞

 

What are your device specifications?

Have you tried using the Creative Cloud Cleaner tool and tried installing again?

 

Best regards,

Maurice

walidf10345028
Known Participant
September 28, 2022

Merci pour votre réponse, Oui j'ai déja ultiliser Creative Cloud Cleaner cela n'as rien réglé et voici mon setup processeur Amd ryzen 9 5900x , carte graphique 2080ti 11go, ram 32go ddr4.

 

kglad
Community Expert
Community Expert
September 28, 2022

has the cc desktop app ever worked on the problematic computer?

 

if so, are any adobe cc programs currently installed?

 

if no, what are your computer specs including os?