Impossible de télécharger les logiciels

Question

Bonjour,Je tente de télécharger photoshop et lightroom depuis ma console creative cloud mais le téléchargement de se termine jamais, il s'arrete systématiquement en cours de route... Je précise que je n'ai pas d'interuption de la connection internet.Comment puis-je solutionner ce probleme?Merci

Jeffrey_A_Wright · Answer

Claudia973, sorry you are having problems installing Photoshop and Lightroom on the computer. Please check the install log to determine the fatal error that is preventing the installation from completing. For more information see https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-log-files.html.

Please update this public forum discussion with any fatal errors that you discover.

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