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Caroline Photos
Participant
November 3, 2019
Question

impossible de télécharger Photoshop 2020

  • November 3, 2019
  • 3 replies
  • 289 views
Bonjour,
J'ai acheté le pack photoshop 2020 photo et video mais je ne peux l'installer car j'ai ce message d'erreur, merci de votre aide
Caroline 
Exit Code: 190
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 0 warnings(s) 

FATAL: Sanity check for installation failed. Current OS version 10.11.6 doesn't satisfy OS requirements.
FATAL: Error occurred in install product workflow with error code 190 error message 
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This topic has been closed for replies.

3 replies

Just Shoot Me
Just Shoot Me
Legend
November 4, 2019

Simple your Mac is running El Capitan 10.11.x. PS/Premeire Elements 2020 can not run on that OLD version of OS X. You need to update (UPGrade) to a newer version of OS X.

T
Test Screen Name
Legend
November 4, 2019

But be very careful, because Apple will probably only allow you Catalina. Don't guess, but you will need to update.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
November 4, 2019

Upgrade your operating system to 10.12 (Sierra) or higher.  But don't go to 10.15 (Catalina) as it kills support for 32-bit apps. 

 

Creative Cloud System Requirements

https://helpx.adobe.com/creative-cloud/system-requirements.html

 

Nancy O'Shea— Product User & Community Expert
T
Test Screen Name
Legend
November 3, 2019

The message seems clear. You can only run on compatible version of macOS. Please check system requirements.

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