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germanp50018836
germanp50018836
Participant
November 23, 2018
Answered

Impossible to buy and impossible to contact

  • November 23, 2018
  • 2 replies
  • 780 views

I have been trying many times today buying one Adobe application and it always shows an "error" in my information, which is wrong. Even with Paypal has been impossible to buy too. No one answers the contact chat and no one answers the 800 numbers. What is going on????

This topic has been closed for replies.
Correct answer Ani*Adobe

It still shows the same message, it says the credit card info is incorrect. I don't understand, the info is indeed correct!


Hi,

Your recent order ADB046432335 shows completed in the system.

^Ani      

2 replies

Ani*Adobe
Community Manager
Ani*AdobeCommunity Manager
Community Manager
November 26, 2018

Hi there,

I'm sorry for the trouble, your account has been fixed. Please place an order now and let me know.

^Ani

germanp50018836
germanp50018836Author
Participant
November 26, 2018

I just want to know how many times have I been charged.

Ani*Adobe
Community Manager
Ani*AdobeCommunity Manager
Community Manager
November 26, 2018

Dear Mr. Moreno,

I do not see any active order on your account. If you see any charge on your credit card, it would be reversed within 24 hours. It might be on hold. Please contact your credit card issuer for any inquiries.

Last charge on your account was on July'18 for Adobe Create PDF.

^Ani

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
November 23, 2018

Try a different browser.

germanp50018836
germanp50018836Author
Participant
November 23, 2018

I don't think that's the problem. Actually, the payment through Paypal goes through, but then it is immediately canceled. I got a message from Amex too that there was a charge but the Adobe site shows an error. I get no confirmation emails from Adobe but I do get the charge alerts. There is something wrong with the Adobe system. I'm afraid I'm gonna get all those charges and no application access. The main issue is that no one answers the chat or the contact phone number! Amazing!

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
November 24, 2018

germanp50018836  wrote

The main issue is that no one answers the chat or the contact phone number! Amazing!

It could be because of the Thanksgiving Holiday.

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