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Anonymous
February 22, 2020
Question

IMPOSSIBLE TO CANCEL MY FREE TRIAL ADOBE LIGHTROOM

  • February 22, 2020
  • 2 replies
  • 407 views

Hi all ,

 

When I go on my adobe acess account , I click  on the manage your account to cancel my free 7 days trial and it says that I have to go the apple store , when I get into , i HAVE NOTHING EXPLAIN TO CANCEL MY SUBCRIPTION...

 

Some help would be great 

I ALSO TRIED TO TEXT TO THE HELP ONLINE SUPPORT, BUT WE ARE SATURDAY AND THEY DO NOT WORK so IMPOSSIBLE TO GET FEEDBACK FROM THEM

 

CHEERS

 

 

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
February 22, 2020

ALL CAPS is the same as SHOUTING!  Please don't shout at people.

 

You have 14 days to cancel without penalty.  

  1. Log-in below and click on the chat bot icon.
    https://helpx.adobe.com/contact.html
  2. Type AGENT followed by the enter key. 
  3. If an agent doesn't join right away, try a different web device/browser that accepts cookies and doesn't have script blockers.

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 22, 2020

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

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