impossible to cancel subscription, to get in contact with a live agent

Forum|Forum|6 years ago
October 15, 2019
2 replies
387 views

Dear Team,

Please proceed with cancelling my subscription because there is no way from my inside account to do it, no way to get in contat with a live agent, it seems Adobe freezes (hope not intentionally) all that ways that you can manage cancelling the subscription.....I don't know what happening with Adobe but I'am very dissapointed of such situation....The reason fyor cancelling the adobe subscription is that I will make another one affiliated to a company. Please aknowledge receiving this message and confirm me the cancelling of my subscription

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Participant

Please cancel my subscription asap! i get charged $29.99 for months and don't use any of this at all. I can't cancel online bc when I'm signed in, it doesn't give me a chance to cancel anything under "my plan", only to upgrade it. What the heck? So, i called customer support, spent 45 mins with a guy, and he said he can't locate my account!! So, what do I do?? Every month I get charge for something I don't use!! Please help!

AxelMatt

Community Expert

Please take a look here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If this doesn't help you have to contact the Adobe support, because this is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems.

Please click the link below to contact Adobe staff to help.

Be sure to remain signed in with your Adobe ID before accessing the link below.

You have to allow 'cookies' in your web browser for this to work

https://helpx.adobe.com/contact.html

Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

BTW: Please don't react a more than one year old post in the future.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo

Abambo

Community Expert

Hi Naidina,

Sorry about your situation, but we can't do what you're requesting. We are users as you are with no priviledge in regards to the Adobe business. You need to contact Customer Service (https://helpx.adobe.com/contact.html, use the little callout at the right bottom of the screen and type "agent" to get a living person instead of the chat bot).

You can also self cancel: https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html. I would recommend that.

Abambo.

ABAMBO | Hard- and Software Engineer | Photographer

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