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MikeMark123
Participant
December 30, 2015
Question

Impossible to change the email in my profile.

  • December 30, 2015
  • 2 replies
  • 723 views

The whole team had to change our emails from <Removed by moderator> to <Removed by moderator>

I am the administrator of the adobe licences of the team. Now we all need to change our emails without having to resync 100GB each and we are also worried what would happen if I just delete the adode licences from the system and assign them to the new email.

We have all tried to change from the system and it seems impossible. The only thing we managed to do is to add our new emails as secondary email.

What would be the best way to update our emails?

Thank you very much.

Mike

This topic has been closed for replies.

2 replies

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elisef
Participating Frequently
February 14, 2017

I had the same issue and FINALLY found the answer we were all looking for (it worked for me anyways):

Go to https://accounts.adobe.com/

Log in and in the Account section, you can edit your primary and seconday email address.

This might not work though if you have an admin controlling the accounts; as a single user, that worked for me.

puneeta23771395
puneeta23771395
Participating Frequently
December 30, 2015

Hi,

It is not recommended to change the email address of an Adobe ID if you have creative cloud subscription as changing it can result in various issues. But as you had to change the emails for all employees then in that case you should reassign the licenses using new Adobe Id. Users will need to accept the invitation with their new IDs and then sign in to creative cloud app with their new Adobe ID respectively. Data will get sync itself on cloud for them. However if you are changing machines it is recommended to take a backup of data locally on a hard drive.

    M
    MikeMark123Author
    Participant
    December 30, 2015

    Shame though that Adobe hasn't simply thought that user could change his email even if a confirmation from the administrator is needed.


    Thank you very much.

    Your help is much appreciated!

    V
    VTX1300C
    Participant
    March 26, 2016

    my email has also changed.  why is this so difficult to change email.  very silly

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