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C
Charles-Antoine5C68
Participant
May 20, 2021
Question

Impossible to download

  • May 20, 2021
  • 2 replies
  • 1184 views

Hello,

I just suscribed yesterday to get some Adobe apps on my MAC laptop.

For some reason, I cannot click on the button "Download" of my account or even Creative Cloud app, nothing happens.

Could you please help me to solve that?

Other question: I am located in Paris and do not understand why I cannot contact support teams (it is almost 11 AM CEST time!).

Thanks a lot in advance

This topic has been closed for replies.

2 replies

Govardhan.V
Govardhan.V
Participating Frequently
May 20, 2021

Are you unable to download Adobe Creative Cloud app from browser?

 

or you are trying to download apps via Adobe Creative Cloud ?

 

Try to download from below link :

If Adobe Creative Cloud app is already installed you may try reinstalling the same

 

https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

 

macOS v10.12 or later 

https://ccmdl.adobe.com/AdobeProducts/KCCC/CCD/5_4_5/osx10/ACCCx5_4_5_550.dmg


Apple M1 computers

https://ccmdl.adobe.com/AdobeProducts/KCCC/CCD/5_4_5/macarm64/ACCCx5_4_5_550.dmg

M
Mike:M
Participant
July 28, 2021

Apple M1 link contains intel binary - Installer, so it is not fully M1 native package - it asks to install Rosetta.

N
Nelly5EDA
Participant
May 20, 2021

I'm having the same problem! Hopefully someone finds an answer.

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