impossible to download creative cloud app (error 1) with an iMac 21.5 late 2015

Forum|Forum|2 years ago
August 20, 2023
2 replies
195 views

I have followed the procedure and tried to repair/uninstall/download again the app and it didn't solve the problem.

Any other brilliant idea?
I would like to continue to use this imac.

This topic has been closed for replies.

Shivangi_Gupta

Community Manager

Hi Caroline,

We understand this is not ideal. Did you follow the steps listed here? https://helpx.adobe.com/creative-cloud/kb/installation-update-failure-macos.html

Let us know.

Thanks,

Shivangi

kglad

Community Expert

@Shivangi_Gupta

the download link from https://helpx.adobe.com/creative-cloud/kb/installation-update-failure-macos.html is failing for me (with 3 browsers).

kglad

Community Expert

install the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

use the desktop app to install your cc programs/trials

NOTE: win 11 users that have trouble with the latest win 10 installer often have success with the older win 10 installer.

C

Caroline3178381576j7Author

Participant

Great thank you for your help. With the link you provided I got first an error code 128 but finally it workshop. I managed to download correctly the app! Thx

C

Caroline3178381576j7Author

Participant

It works 😉

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