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Participant
May 24, 2020
Question

Impossible to install Adobe Creative Cloud or any other application!

  • May 24, 2020
  • 2 replies
  • 732 views

I have tried again, and again to install Adobe Creative Cloud, but it's still not working at all! I have also read all the instructions due the error code 117 (https://helpx.adobe.com/download-install/kb/error-code-117.html) and tried all steps, but it is still not working! I have also tried to uninstall, other internet conections and and... (below a screenshot, of the error)

 

Has anyone a idea what I could do? 

Thanks for any help 

 

 

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2 replies

Participant
May 26, 2020

I get the same error.  Occurs when I try and install or update any app.  I've tried all the suggestions in the help for the error without luck.  Also tried all the tips suggested by Peru Bob

Boldewyn8436 Have you had any wins since your post?

Participant
May 28, 2020

Not at all! I'm really out of ideas and have no clue what to do! Support is really not helpfull or their tipps, would it be possible maybe to install an older version? 

Peru Bob
Community Expert
Community Expert
May 24, 2020

See here:
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html
https://helpx.adobe.com/creative-cloud/kb/stop-responding-downloading-apps.html
https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html
https://community.adobe.com/t5/get-started/updating-adobe-creative-cloud-stuck-at-39/m-p/10916241?page=1
https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html
I had a similar issue.

Make sure that you have all Windows updates that are available.

The one thing that was causing it for me, believe it or not, was that I needed to do a clean installation of the latest Studio graphics driver from the NVIDIA website. After doing that and restarting, all was OK.