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Seb Mainguet
Seb Mainguet
Participating Frequently
November 8, 2021
Question

Impossible to install previous versions of my apps

Hi everyone, thx for help in advance…

 

Needed to install previous version of InDesign – 2021 rather than 2022. Found this page from Help & Support, so that seemed to be OK.

 

The problem is : in the menu I do have "learn more", do have "uninstall", but do NOT have any "other versions" option… so cannot install previous version… See below how it looks on my device (in french) :

 

 

… and how it should look (in french also) :

 

How it should look in english :

 

 

Maybe I have some wrong parameters somewhere ?

Thx again !

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2 replies

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
November 8, 2021

Seb, the ability to install older Adobe applications is only provided to active Creative Cloud members.  What type of Creative Cloud membership are you using? I do not see an active individual membership under the e-mail address you used to post to this public discussion forum.

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Seb Mainguet
Seb MainguetAuthor
Participating Frequently
November 8, 2021

Thx a lot Jeff I have to check this and let you know. But this could be an explanation for sure !

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