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Participating Frequently
June 23, 2014
Question

Impossible to install updates - CS6 - Windows 7

  • June 23, 2014
  • 1 reply
  • 448 views

Hello,

I can't install updates for adobe design and webpremium CS6. Actual version : CS6 (8.0.1.406)

I tried this :

1/ Through the Help menu


2/ Manual updaters at :


Adobe - Digital Publishing Suite : For Windows

Adobe - DPS Desktop Tools : For Windows

Adobe - InDesign : For Windows

=> No problem to install updates on CS5.5,  but not on CS6

3/  In safe mode

What's happened when trying : I get any error message. The Adobe Application Manager window is  empty and when I try to update with the software a window opens with the following message "recherche de mises à jour..." or "checking for updates..." but nothing... I wait and wait...

Thank you for your help,

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    Community Expert
    June 23, 2014

    download the updates manually, Product updates

    boulpixAuthor
    Participating Frequently
    June 23, 2014

    Hi,

    As mentioned in my post, I already did it manually. No problem to install updates for CS5.5, but impossible for CS6

    Thank you

    kglad
    Community Expert
    Community Expert
    June 23, 2014

    what do you see when you try to update cs6 manually?