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M
marcel_6357
Participant
March 28, 2025
Question

Impossible to recover password - code being sent with delay, already expired

  • March 28, 2025
  • 2 replies
  • 531 views

I am being unable to recover/reset password because you keep sending delayed emails with code to be verified. By the time I receive the email, code is already expired. 

After couple tries, then you block account for repeated attempts.  You guys need to resolve this ASAP.

Request support!

 

PS.: It's not a problem in my email, as I've done multiple tests and emails are received instantaneously from different other companies.

    2 replies

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    March 28, 2025

    Marcel, I am sorry you are unable to reset the password for your account. Are you trying to change the password for the account you are using to post to this public discussion forum? If the e-mails are being delayed, then I would recommend working with your e-mail provider to verify there is no delay; this is especially true if an organization manages your e-mail. Please see https://adobe.ly/3FGBHF1 for additional information on how to request a password reset. ^JW

    M
    marcel_6357Author
    Participant
    March 28, 2025

    As I mentioned in the post, my email provider is fine with no delay, receiving instantaneous emails from other companies.  The problem is with Adobe email service pushing codes with delay. Last email I received 30 minutes after I clicked on reset password. 

    M
    marcel_6357Author
    Participant
    March 28, 2025

    Evidence how other companies, such as Google work just fine. Problem is with Adobe

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 28, 2025

    use your mobile device for 2fa

    M
    marcel_6357Author
    Participant
    March 28, 2025

    Can't do, need to login first, but need to reset password.

     

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    March 28, 2025

    I am still confused about how you are posting using an account that you do not have access to, Marcel, but we don't reset passwords from a post in a public discussion forum. If you are unable to complete the password reset process then click on https://adobe.ly/3DL3ELj to speak with a member of our support team. If you cannot reach anyone then you may need to use a different device to contact us. The chat experience works on smartphones and tablets. Please be prepared to verify the information on your account.


    ^JW

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