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fatima1951
fatima1951
Participating Frequently
February 14, 2016
Question

Impossible to reinstall the Creative Cloud to use the Lightroom. Free version

  • February 14, 2016
  • 1 reply
  • 266 views

I started a photo course and the teacher suggested to use the Lightroom. I tried to install and it occured some errors that did not possiblitate the correct use.

The teacher then recommended to uninstall everything and download again. It simply does not work. The Creative cloud initiates the download and immediately stops. It is the free 30 days version. So I can not even try to installl the Lightroom

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1 reply

Govardhan.V
Govardhan.V
Participating Frequently
February 14, 2016

Windows or Mac ?

fatima1951
fatima1951Author
Participating Frequently
February 14, 2016

Sorry for not giving the info. Windows - 10

    Govardhan.V
    Govardhan.V
    Participating Frequently
    February 14, 2016

    That's okay.

    Follow below steps and check once .

    Disable Firewall Temporarily.

    Step 1 :

    Open C:drive and navigate to C:\Program Files (x86)\ " Common Files" \Adobe.

    Open Adobe folder and delete folders named Adobe Application Manager and OOBE.

    Step 2:

    Navigate to C:\Program Files (x86)\Adobe.

    Open Adobe folder and if present delete Adobe Creative Cloud folder. [**important]

    Unable to delete??? rename it to Adobe Creative Cloud-old.

    Step 3 :

    Press Windows button (located between Ctrl and Alt buttons) along with R button together at a time , you will get a run command window.

    Type in below command and hit 'Enter' key.

    appdata

    Then navigate to Local>Adobe.

    Open Adobe folder and delete folders named AAMUpdater and OOBE.

    Step 4 :

    Make sure Adobe Creative Cloud is not listed under Control Panel > Program and Features. list. [ ***Very Important ]

    If listed let me know.

    Then download and install Adobe Creative Cloud application and check.

    https://ccmdls.adobe.com/AdobeProducts/KCCC/1/win32/CreativeCloudSet-Up.exe

    For Windows 10:

    Also make sure , Automatic Proxy settings detect is ON.

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