IMPOSSIBLE TO USE

Question

Hi since this morning I get an error message and it's impossible to access my Photoshop, Illustrator, Creative Cloud and also same error when I try to install again everything. The download doesn't start and appears the same error.

I'm using 2 different accounts on the same computer.

I deleted cookies, rebooted everhting but still the same message.

I have to say that i've been using the apps for many days without any problem on the same computer

What should I do? I use a macbook pro.

THANKS

kglad · Answer

quit your cc app (file>exit)delete your cached adobe credentials are stored in the OOBE folder.start your cc app Mac OS: \User\\Library\Application Support\Adobe\OOBE folder.To access the hidden user Library folder see* Windows: \Users\\AppData\Local\Adobe\OOBE folder.To view the hidden AppData folder, see ** *https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html**https://helpx.adobe.com/x-productkb/global/show-hidden-files-folders-extensions.html#:~:text=Click%20the%20Options%20icon%20on,files%2C%20folders%2C%20and%20drives.

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