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emgphotography
Participant
September 18, 2019
Question

Impossible to use Creative Cloud on my Mac

  • September 18, 2019
  • 2 replies
  • 537 views
Urgent, please... After I got the message that I had to upgrade CC apps for desktop I got 1001 error. Tried to solve but now it says Per risolvere il problema, è richiesto Adobe Creative Cloud. Per risolvere il problema, fai clic su “Ripara”. Se il problema persiste, scarica e installa una nuova copia dall’indirizzo “http://www.adobe.com/go/adobecreativecloudapp_it”. I can't use Lightroom or Photoshop anymore... I have Os X 10.11.6 installed (El Capitan) on a Late 2007 Mac Impossible to work. Please need help. Unistalled and reinstalled the whole OS, but nothing.
    This topic has been closed for replies.

    2 replies

    J
    jand42852469
    Participating Frequently
    October 23, 2019

    Please, emgphotography, if you solved the problem could you introduce all users here the points that have to be done for solving this issue. I think its the same issue as here: https://community.adobe.com/t5/Get-Started/Error-1001-when-updating-under-macOS-10-11-6/m-p/10677828#M436785

    Regards, Jan

    E
    emgphotographyAuthor
    Participant
    December 22, 2019

    Hello! Since October trying to repair the problem and paying for my plans... unuseful TO say that I cannot work and I'm paying something I can't use... no solution here?

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 22, 2019

    if you followed the suggested steps above and that failed, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    September 18, 2019
    first try, resetting the cc app: To reset the Creative Cloud desktop app, make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

if that fails, do a clean cc install:

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials
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