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S
ScubaBadger
Inspiring
May 28, 2013
Question

In Creative Cloud - Acrobat Pro does not show up in applications folder.

  • May 28, 2013
  • 1 reply
  • 3538 views

In my Creative Cloud - Acrobat Pro does not show up in applications folder.

When I go online to my account in https://creative.adobe.com/apps and click Acrobat Pro to download - the Adobe Application manager opens - but Acrobat Pro is not shown as an installable product.

This never ending loop is getting me nowhere..

Can anyone advise what I am doing wrong please?

This topic has been closed for replies.

1 reply

Mylenium
Mylenium
Legend
May 28, 2013

What system? Is there already another version of Acrobat?

Mylenium

Jeffrey_A_Wright
Jeffrey_A_Wright
Legend
May 28, 2013

Can you also please open the Adobe Application Manager to download and install Acrobat.  You can find more details at http://forums.adobe.com/message/4396277#4396277?tstart=0.

S
ScubaBadgerAuthor
Inspiring
May 28, 2013

Dear Mylenium and Jeff

I have now re-installed Acrobat Pro on my Vista based machine. I did it outside of the Cloud apps by downloading the trial package as it was explained to me in a support conversation / chat window that Adobe don't support Acrobat Pro 11 on Vista and it has never been tested.

Having managed to install it, I opened it and instantly I was offered the opportunity to download content - I declined - but I did checked and I was logged into my Adobe Creative Cloud account at the time - and the  Acrobat Pro installation is not telling me its in demo /  trial mode - it is properly installed.

While I am completely bemused at the statement that Adobe does not support Acrobat Pro on Vista I am satisfied it is working.

I did save the support chat text just in case anyone contested the facts.

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