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sandrah7972610
sandrah7972610
Participant
February 13, 2015
Answered

In the Creative Cloud Installer, I put my password from Adobe ID and it does not work.

How is the password of Creative Cloud Installer, is it the same from Adobe ID?

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Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
February 13, 2015

No Sandrah7972610 you are being asked to enter your administrator account user name and password.  It is the same process when installing other applications.  Please see Creative Cloud Help | Install, update, or uninstall apps for additional details on how to install the Adobe Creative applications included with your membership.

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7 replies

mduduzi27669503haq6
Participant
December 22, 2022

During installation first stage requires admin user name and password 

 

I use my adope username and password but it says "we can't sign you in with this credential because your domain isn't available 

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John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
December 22, 2022

You are being asked for your COMPUTER information to prove to your operating system that you have install permission

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mduduzi27669503haq6
Participant
December 22, 2022

 

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kglad
Community Expert
kgladCommunity Expert
Community Expert
December 22, 2022

install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs. 

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

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mduduzi27669503haq6
Participant
December 22, 2022

It is downloaded but installing requires password and user name for administrator 

 

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Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
February 13, 2015

No Sandrah7972610 you are being asked to enter your administrator account user name and password.  It is the same process when installing other applications.  Please see Creative Cloud Help | Install, update, or uninstall apps for additional details on how to install the Adobe Creative applications included with your membership.

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