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Participant
December 28, 2024
Question

Incompatibilidad con AVX2 Mac

  • December 28, 2024
  • 5 replies
  • 1070 views

Buenos días,

 

Formatie mi MacBook Pro 13 del 2012 (Monterrey) por cambio de disco duro y a la hora de instalar los programas de adobe me dice que mi Mac necesita un procesador AVX2 y no me deja instalar ningún programa y desapareció la opción para instalar otras versiones. Lo raro es que antes de formatearlo los programas funcionaban y tenía la opción de elegir la versión que necesitaba, pero por alguna razón mágica ya no se puede.

 

adjunto capturas de pantalla.

 

Solución por favor.

 

 

This topic has been closed for replies.

5 replies

Jeff Arola
Community Expert
Community Expert
December 30, 2024

Now Adobe only offers the current version plus one version older for most applications, so both the current version and one version back of Premiere Pro and After Effects require AVX2, which the 2012 MacBook Pro doesn't have.

 

 

Participant
December 30, 2024

That's sad because I don't have the money to buy a new laptop and I could install the version that was compatible with my Mac.
So I won't be able to use older versions of Adobe?

kglad
Community Expert
Community Expert
December 30, 2024

correct, only the current and one previous major versions are generally available.

Jeff Arola
Community Expert
Community Expert
December 30, 2024

What version of macOS are you running?

Participant
December 30, 2024

Hi Jeff,

 

Mac OS Ventura.

Jeff Arola
Community Expert
Community Expert
December 28, 2024

In the Adobe Creative Cloud Desktop Application under Creative Cloud>Preferences>Apps>Settings, do you have Show Older Apps enabled?

 

Participant
December 30, 2024

Hi Jeff,

 

Yes, but in the apps the option to install old versions is still disabled.

kglad
Community Expert
Community Expert
December 28, 2024

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



<"moved from using the community bugs">
kglad
Community Expert
Community Expert
December 28, 2024

is your file system case-sensitive?

what's your default browser/version?