Participant

Question

'incompatible' with system

Forum|Forum|2 years ago
July 17, 2023
4 replies
946 views

Anyone getting 'incompatible' notices with PS or IDD version updates?

Nothing has changed...plenty of space, etc.

File sync

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John T Smith

Community Expert

What is your hardware... for example, here is mine

Intel i9 https://www.newegg.com/intel-core-i9-10900k-core-i9-10th-gen/p/N82E16819118122

Motherboard https://www.amazon.com/ASUS-Prime-Z490-P/dp/B07ZT3F95V/

64Gig Ram https://www.amazon.com/TEAMGROUP-3200MHz-PC4-25600-Unbuffered-Computer/dp/B086X2FYW9/

GTX 1650 https://www.amazon.com/MSI-GeForce-128-Bit-Graphics-G165D6AIC1/dp/B08GL81369/

nVidia Studio driver, motherboard automatically turned integrated Intel video off

TullyTrotAuthor

Participant

Thank you John

Here is screen shot of my system. Currenty running W10, v.21H2, NVIDIA GeForce GTX 1070, all drivers are up to date.

John T Smith

Community Expert

Are you using the studio or gaming driver with that gtx 1070?

kglad

Community Expert

there's been no hardware change since installing and using ps and id and what? ie, what are you trying to do that's triggering an incompatible notice?

TullyTrotAuthor

Participant

Update the various platforms to the new release versions. All drivers and Windows are up to date. Screen shot attached.

kglad

Community Expert

restart your computer and retry updating.

Shivangi_Gupta

Community Manager

Hi there,

We appreciate you writing in. Check out this article to know about the system requirements for Adobe Creative cloud applications: https://helpx.adobe.com/creative-cloud/system-requirements.html

Let us know if it helps.

Regards,

Shivangi

John T Smith

Community Expert

What does the message say is not compatible?

New programs may not work with old hardware, or sometimes old device drivers

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
.
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond
.
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia
.
AMD/ATI Driver https://www.amd.com/en/support
.
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/

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