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TullyTrot
Participant
July 17, 2023
Question

'incompatible' with system

  • July 17, 2023
  • 4 replies
  • 946 views

Anyone getting 'incompatible' notices with PS or IDD version updates?

Nothing has changed...plenty of space, etc.

This topic has been closed for replies.

4 replies

John T Smith
Community Expert
Community Expert
July 18, 2023
TullyTrot
TullyTrotAuthor
Participant
July 18, 2023

Thank you John

Here is screen shot of my system.  Currenty running W10, v.21H2, NVIDIA GeForce GTX 1070, all drivers are up to date.

John T Smith
Community Expert
Community Expert
July 18, 2023

Are you using the studio or gaming driver with that gtx 1070?

kglad
Community Expert
Community Expert
July 17, 2023

there's been no hardware change since installing and using ps and id and what?  ie, what are you trying to do that's triggering an incompatible notice?

TullyTrot
TullyTrotAuthor
Participant
July 17, 2023

Update the various platforms to the new release versions.  All drivers and Windows are up to date.  Screen shot attached.

kglad
Community Expert
Community Expert
July 17, 2023

restart your computer and retry updating.

Shivangi_Gupta
Community Manager
Community Manager
July 17, 2023

Hi there,

We appreciate you writing in. Check out this article to know about the system requirements for Adobe Creative cloud applications: https://helpx.adobe.com/creative-cloud/system-requirements.html

Let us know if it helps.

Regards,

Shivangi

John T Smith
Community Expert
Community Expert
July 17, 2023

What does the message say is not compatible?

 

New programs may not work with old hardware, or sometimes old device drivers

 

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
.
nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond
.
If you have a laptop you MAY also need to check for a laptop specific nVidia driver
-SOME laptops require an approved driver from the laptop company, not nVidia
.
AMD/ATI Driver https://www.amd.com/en/support
.
Intel https://downloadcenter.intel.com/product/211969/Intel-HD-Graphics-Family
https://www.askwoody.com/newsletter/free-edition-working-with-the-intel-driver-support-assistant/